Return PolicyNon-delivery of the product: Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received.
Major defects: Although all the products are thoroughly checked before release, unexpected errors may occur. Replacement of the product of the same or around the same value can be offered;
Product not-as-described: Such issues should be reported to our Customer Service within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.
Please, mind that our Customer Service is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via following means:
Please, give it 24 hours for our Customer Service to get back to you on the problem. Requests for a refund are accepted only within the period of 14 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms of Service.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a RMA #.
2. Mail your returned item to:
Returns Department RMA #
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. No return, exchange, nor refund for All Clearance Products, Custom Products, and Make-To-Orders. Framed Pictures and Rolled Metal Plate Table Lamps are make-to-orders products.
All items are subject to a 15% restocking fee, this will be deducted from your refund. Customers are responsible for the return shipping fees. We also do not refund the original shipping and handling that you paid on the order.
If your item is in like new condition, you may exchange your item for a different color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.